1. Return Window
Returns must be initiated within 30 calendar days from the date of delivery. Requests submitted beyond this period will not be eligible for processing.
2. Eligibility Conditions
To qualify for a return, products must meet the following criteria:
Remain unworn, unwashed, and free from stains, odors, or signs of use.
Retain all original tags, labels, and packaging.
No alterations or modifications made to the item.
The following items are non-returnable:
Products marked “Final Sale” on the product page.
Customized or personalized items.
3. Exchange Procedures
Direct exchanges (for size, color, or style) are not currently offered. To secure an alternative product, please place a new order through our website and initiate a return for the original item in compliance with the above eligibility conditions.
In the event of a defective product or incorrect shipment, our team will, at its sole discretion, determine the appropriate course of action to rectify the issue.
4. Return Shipping Costs
Defective/Incorrect Items: We cover all return shipping costs and provide a prepaid shipping label via email upon return approval. For bulky items, we may arrange for carrier pickup to avoid transit damage.
Change-of-Mind Returns: Customers bear return shipping fees. Original shipping costs are non-refundable unless the return is due to our error.
5. Return Request Process
To initiate a return:
Email
[email protected] with your order number, product name/SKU, reason for return, and (if applicable) clear photos of defective areas.
Our team will review the request within 48 business hours and issue written confirmation of eligibility, along with detailed return instructions .
Ship the item(s) to the address specified in our confirmation, ensuring proper packaging to maintain the product’s condition during transit.
6. Refund Processing
Upon receipt and inspection of the returned item , we will send an email confirming refund approval. Refunds are processed to the original payment method within 5–10 business days.
Note: Financial institutions may require additional time to post refunds to your account; this timeline is beyond our control.
7. Follow-Up for Late or Missing Refunds
If you have not received your refund within 10 business days:
First verify with your bank or credit card issuer (refunds may take 1–2 billing cycles to appear).
If the refund remains unaccounted for, contact our team with your order number and refund reference (provided in our approval email) for further investigation.
8. Duties & Taxes for Canadian Orders
For orders shipped to Canada, import duties, taxes, or customs fees assessed by the Canada Border Services Agency (CBSA) are non-refundable. In the case of a return, we will refund the product price (and original shipping fees only if required by law or due to our error), but duties and taxes will not be included.
